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Workshop - The KENNA Company offers
effective, fun, thought-provoking, interactive
customized Communication Skills
our clients that address their specific
and unique issues.
As with issues like diversity, communication
skills rely on the individual understand
themselves AND others. We are all unique
and different. This workshop is part
of the communications solution.
We have worked with organizations in a
wide variety of fields and find a number
consistant needs. One of the most pressing
is the need to improve communication &
interpersonal skills. Effective communication
skills is a core competency at all levels
- especially senior management team, department
teams, sales force, customer service.There
are a number of factors at work here:
Lack of Awareness
of Styles - Most of us think we have
good communication skills. We have ways
that we like to communicate. For
in dealing with problems and decisions, some
of us are very direct. We say what we think.
Some of us take the opposite approach. We
are more indirect. We talk about things,
but try to approach problems and decisions
more slowly and are more comfortable with
consensus. Think of this as a continuum with
each end representing the extreme opposite
of the other end. Everyone is somewhere on
that continuum when it comes to, in this
example, making decisions and solving problems.
For two people whose styles are different,
the difference can cause a number of negative
feelings and actions including conflict,
lack of respect and resentment. If each person
understands the other's style, there are
effective ways of 'meeting in the middle'
or even learning from and leveraging the
strengths of the other person’s style.
The point is that differences and even similarities
in style can cause the individuals to limit
or stop communicating. One key is to make
certain employees understand their own styles
and the styles of those the work with including
Lack of Awareness
of Motivators - In addition
to behavioral differences there are differences
in how the individuals are motivated – why
the do what they do and what they care about.
If the most important motivator to one individual
is getting results and the other person is
motivated by doing what's right for other
people, the same issue (such as an incentive
plan) will be framed differently in the mind
of each person. One individual may be more
interested in how much money they can make
and the other person may be concerned that
the incentive will force the company to raise
prices which will hurt certain customers.
In fact, it is not uncommon for people to
have arguments about an issue because they
are not hearing it expressed in a way that
addresses their needs, concerns and motivators.
Often these individuals actually agree, but
they don’t recognize their agreement.
(Have you ever heard this type of argument
and said to the participants: "You're
both saying the same thing!"?) The key
with motivators is to understand how you – and
others – are motivated and acknowledge
that in the communication process.
of Good Listening Skills -
There is a lot of noise and distraction
our lives and minds. It’s caused by
machines, phones, other people talking, what
happened in the last meeting or at home last
night; it’s caused by the deadline
that's looming because of the ‘urgent’ project
your boss or customer has you working on;
it’s caused by people interrupting
you; it’s caused by fatigue.
Inadequate listening skills are epidemic
It affects both the sender and receiver
of the message. Sometimes, poor listening
is caused by our style - we are feel
so strongly about something or we are
we listen 'with our response running'.
We wait for the sender to take a breath
can say what we are thinking. If you
are the sender, you become frustrated
when someone is not listening, you
know it. If you are the receiver, you
what could be very valuable information.
Effective communication takes time
and effort. For some people, the
effort seems to be too great a price
to pay. Rather than meet with someone
or by phone, we send an e-mail (which
we don't think about enough resulting
receiver interpreting your ‘intent)
or we don’t interact often enough.
Managers often say that they do not
spend more time with their subordinates
they have so much to do. Subordinated
say they could be more effective and
with their job if their manager spent
more time coaching and developing them.
The Solution -
The KENNA Company offers effective,
fun, thought-provoking, interactive
customized for our clients that address
specific and unique issues. While this
workshop is part of the communications
other part of the solution rests with
the participants. If they want to become
effective in interpersonal communication,
they must be willing to work – not
just during the workshop, but after the
Mirror - Prior to a workshop, participants
complete a set of assessments that
will help them understand themselves much
is the foundation. It is only with
a realistic self knowledge that we can understand
those around us see us. The assessments
address our styles, motivations and emotions.
management groups we also look at competencies
and how the participant values various
competencies connected to communications.
We also encourage
our clients to let us talk with some
of the participants prior to a workshop so
we can further customize the workshop
to target specific needs.
2. The Window -
We use this information, then, to help
participants understand their styles
and styles different from theirs. We
help them understand that different does
wrong. We teach them how to to flex
or adapt to the situation and person. We
how this benefits communication and
3. Two Ears and
One Mouth - We help participants
understand the dynamics of effective
listening and common barriers. We provide
help each participant become a more
4. What's In It
For Me? - We help participants
define their priorities – where
do they most need to improve their
communication skills. What are their
How will they measure their progress?
must be clearly answered in the mind
of each workshop participant. If not,
commitment after the workshop will
be low. We also give the participants
way of digging deeper after the workshop
to reinforce and grow their ability
to improve their interpersonal communication
Assessments Used - TTI assessments
are used because of their validity, reliability,
the breadth of information they provide
because their assessments yield reports
that are easy to understand and are useful
and after the workshop. TTI is the leader
in assessment and survey development.
Every 9.2 seconds a TTI assessment is
online. In addition, TTI assessments
and surveys are completed via the Internet.
Even if participants have been through
workshops discussing behaviors before,
you can be assured the TTI reports they
will be accurate, practical, pragmatic
and useable. Everyone will benefit.
of Assessments Used In Workshop -
Assessments can be purchased separately.
Also, Train-the-Trainers workshops are available
and encouraged in large organizations. Samples
of assessments follow:
TTI Success Insights - Management /
TTI Success Insights - Workplace Motivators
The Pay Off
For Your Company - Right
now, employers all over the world
the importance of improving self-awareness
and communication skills. They realize
that with an investment on their part,
can increase effectiveness, productivity
and job satisfaction.
Who Will Benefit
From This Workshop? - We
have conducted this training for Management
Teams, Sales Teams, Departments, Managers,
Clergy, Not-for-Profits, Customer Service
Groups and Franchise Companies. All have
given this workshop the highest ratings.
Many, after having top teams participate
in a workshop, have opened the workshop up
to their entire organization. Those who benefit
most are: Senior Management and their Staffs,
Managers with people responsibilities and
Sales people. The reason for sales people
is that their clients all have different
styles. Often, though, they are sold the
same. Recognizing and adapting to the style
of the customer will improve communication
and increase sales.
Cost Effective - The increased level of
effective productivity, personal effectiveness,
reduced conflict and job satisfaction that
results from this workshop results in strong
ROI. This workshop is an investment in the
success of your organization.
Contact Us -
Contact us to discuss how we can help you
hire and retain top talent,
improve communications skills within your
existing employees, book a workshop or tele-class
today, or simply to learn more about how
we can help you! firstname.lastname@example.org 816-943-0868